Terms & Conditions

Last updated: 24 September 2026  ·  Version 2.0

These Terms & Conditions (“Terms”) govern your access to and use of the AZEKA website, and any order or purchase you make from us. Please read them carefully before using our site or placing an order. By accessing the site, registering an account, or placing an order, you confirm that you have read, understood and accepted these Terms.

1. Introduction and acceptance

Welcome to AZEKA. This website is located at https://azeka.cc (the “Site”) and is owned and operated by AZEKA (“AZEKA”, “we”, “us” or “our”). These Terms govern:

• your access to and use of the Site;
• any text, graphics, images, media, data, information and other materials or content contained on or provided through the Site (collectively, the “Content”);
• any order or purchase made through the Site; and
• all other content, products or services we provide to you.

By using the Site you represent and warrant that (i) you have reached the age of majority in your jurisdiction, (ii) you are capable of entering into binding obligations, and (iii) all information you provide to us through the Site is true, accurate, current and complete. You also agree to be bound by and comply with these Terms. If you are using the Site on behalf of another person or a company, you represent and warrant that you have the authority to bind that person or entity to these Terms.

If you do not agree with any part of these Terms, please do not use the Site or place an order with us.

2. Who we are

This Site is operated by AZEKA (“AZEKA”, “we”, “us”, “our”). Our registered office and business address is:

Operator	AZEKA
Registered office	12F-4-A16, Linye Building, No. 31 Binhai Avenue, Longhua District, Haikou City, China, 570125
Customer service email	[email protected]
Telephone	+86 185 8889 7001 (Monday to Friday, 09:00–17:00 CET)
Website	https://azeka.cc

You can contact us at any time using the details above, or through our Contact Us page. We aim to respond to all enquiries within two business days.

3. Scope of these Terms

These Terms apply to the Site itself. Products and services sold through the Site are additionally subject to the separate sales conditions published on the Site, including our Shipping Policy, Return Policy, Refund Policy and Payment Policy. Where a conflict arises between these Terms and a specific policy, the specific policy prevails in relation to its subject matter.

We may publish additional terms for particular features, promotions or programmes. If you use those features, the additional terms apply alongside these Terms.

4. Your statutory rights as a consumer

As a consumer, you have certain statutory rights that cannot be excluded, restricted or waived by these Terms. Nothing in these Terms — including any disclaimer, exclusion or limitation of liability — affects those statutory rights to the extent they cannot be limited by applicable law.

In particular, if you are a consumer resident in the European Union, the European Economic Area, the United Kingdom or Switzerland, you benefit from mandatory consumer protection rules, including:

• a legal right to information about the trader, the products and the total price before you order;
• a statutory right of withdrawal of at least 14 days for distance contracts;
• legal guarantees of conformity for goods (typically two years as a minimum under EU law);
• protection against unfair commercial practices; and
• the right to bring proceedings before the courts of your place of residence.

Where any provision of these Terms is found to be invalid or unenforceable, the provision in question will not apply, but the remaining provisions will remain in full force and effect.

5. Our products are not medical advice

The information on this Site — including product descriptions, buying guides, category pages and blog articles — is provided for general information purposes only. It is not medical advice and is not a substitute for consultation with a qualified healthcare professional.

Our footwear is designed for comfort and support, using features such as cushioned midsoles, arch support, wide toe boxes, extra depth and adjustable fastenings. It is not intended to diagnose, treat, cure or prevent any medical condition.

If you have a medical condition affecting your feet, ankles, knees, hips or back — including but not limited to diabetes, neuropathy, circulatory problems, plantar fasciitis, bunions, heel pain, flat feet or overpronation — please consult your doctor, podiatrist, physiotherapist or other qualified healthcare professional before choosing footwear. Never disregard professional medical advice, or delay seeking it, because of something you have read on this Site.

6. Product information and accuracy

We make every effort to describe our products accurately and to display colours, materials and textures as faithfully as possible. However:

• Colours, materials and finishes may appear differently depending on your screen settings, device and lighting. We cannot guarantee that any colour shown on your monitor exactly matches the physical product.
• Some items may be photographed larger than actual size to show detail clearly, or smaller than actual size to show the whole product.
• Measurements, weights and dimensions are approximate. Footwear sizing follows our published size guidance and may vary slightly between models.

Product descriptions, images, specifications, prices and availability may be updated, corrected or withdrawn at any time without notice. Material changes will not affect orders we have already confirmed.

7. Account registration and security

7.1 Registration

To access certain features of the Site — such as order history, saved addresses and tracking — you may need to register an account and obtain login credentials, including your email address and a password of your choosing (“Login Credentials”). By registering, you agree to provide true, accurate, current and complete information about yourself and to keep that information up to date.

7.2 Account security

You are responsible for safeguarding your password and for all activity that occurs through your account. You must not share your Login Credentials with anyone else. If you believe or become aware that your password has been lost, stolen or used without authorisation, you must notify us immediately at [email protected]. Unless we receive such notice, we may treat any communication received under your password as made by you. We are not liable for losses arising from your failure to keep your credentials secure.

7.3 Account termination

We reserve the right to disable any Login Credentials at our discretion at any time, for example where we reasonably suspect fraud, abuse or a breach of these Terms. If we do so, you may be unable to use certain features of the Site. We also reserve the right to refuse or cancel a registration, remove a user from the Site, or prohibit a user from using the Site, where we have reasonable grounds to do so.

8. Placing an order and contract formation

All information on the Site is an invitation to treat and does not constitute a binding offer.

When you place an order, you make an offer to buy the products in your basket on these Terms. A binding contract between you and us is formed only when we send you an order confirmation email (or, where applicable, when we dispatch the goods if the confirmation is sent later). Until then, no contract exists.

We may decline or cancel an order where:

• the product is out of stock or no longer available;
• there is an obvious error or omission in the price or product description displayed on the Site;
• we are unable to obtain authorisation for your payment;
• the delivery address is in a country we do not ship to;
• we reasonably suspect fraud, misuse or a breach of these Terms; or
• we are required to do so by law.

If we decline an order for which you have already paid, we will refund you in full as soon as reasonably practicable and in any event within 14 days of the cancellation. We will notify you by email if we cancel an order.

Please review your basket and delivery details carefully before submitting an order. If you spot a mistake, contact us immediately at [email protected] — we will do our best to correct it, but we cannot guarantee changes after dispatch.

9. Prices, currency, taxes and discounts

All prices displayed on the Site are shown in euro (EUR, €) and include VAT where applicable. The total price you pay, including any applicable delivery charges, is shown clearly before you complete checkout.

We may change prices at any time, but changes will not affect orders we have already confirmed.

If a product is listed at an obviously incorrect price due to a technical or human error, we may cancel the order and refund you in full, even if we have already sent an order confirmation.

10. Payment

We accept the payment methods listed in our Payment Policy. By submitting a payment, you represent and warrant that you are authorised to use the payment method you have chosen and that you authorise us (or our third-party payment processor) to charge the total amount of your order to that payment method.

If your chosen payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter before your order can proceed.

Payment must be received in full before your order is dispatched, except where you have selected cash on delivery as described in the Payment Policy. Card payments are processed by our third-party payment providers; we do not store full payment card details on our servers.

11. Availability, quantity limits and cancellation

All products offered on the Site are subject to availability. We reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue offering particular products without prior notice.

If a product becomes unavailable after you have ordered, we will contact you and offer you one of the following options:

1. a substitute product of equivalent quality and price;
2. a backorder, with the goods shipped once stock is replenished; or
3. a full refund if neither of the above suits you.

You may cancel your order at any time before dispatch at no charge. We also have the right to cancel an order for any of the reasons set out in section 8.

12. Shipping and delivery

Delivery times, costs and the countries we ship to are set out in our Shipping Policy, which forms part of these Terms.

In summary, we currently deliver to customers across Europe with free standard shipping, and we use carefully selected carriers depending on the destination. Any delivery date we provide is an estimate only and is not a guaranteed delivery date.

Risk in the goods passes to you when you (or a person nominated by you) take physical possession of them. Where we arrange delivery, title to the goods passes to you upon delivery. If you choose your own carrier, risk passes when the goods are handed to that carrier.

If your order does not arrive within the estimated timeframe, please contact us at [email protected] and we will investigate with the carrier.

13. Right of withdrawal, returns and refunds

13.1 Statutory right of withdrawal

If you are a consumer in the EU/EEA, the UK or Switzerland, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason, in accordance with applicable distance selling rules. Our own return policy is more generous than the statutory minimum, as set out below and in our Return Policy.

13.2 Our 30-day return window

We accept returns within 30 days of receipt. This does not affect your statutory rights, and where the statutory withdrawal period or a legal guarantee applies, the longer or more favourable right prevails.

To exercise your right of withdrawal or to arrange a return, please follow the process described in our Return Policy or contact us at [email protected]. We recommend that you keep proof of dispatch.

13.3 Refunds

Approved refunds are processed to the original payment method within 14 days of our receiving the returned goods or, where applicable, of our receiving proof that the goods have been sent back — whichever is earlier. Return shipping costs are borne by us for standard returns, as explained in the Return & Refund policies.

13.4 Effect of withdrawal

When you withdraw from a contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery option offered. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Trying shoes on for fit, indoors, is normal examination and does not constitute excessive handling.

14. Warranty, defects and damaged items

Goods must be in conformity with the contract. As a consumer in the EU/EEA you benefit from a legal guarantee of conformity; in most EU member states this covers a minimum of two years from delivery. Your rights under the legal guarantee are not affected by any commercial guarantee we offer.

Where a commercial guarantee applies to a particular product, its duration and scope are stated on the product page or in our Return Policy.

If you receive an item that is defective, damaged in transit or not as described, please contact us as soon as possible — and in any event within 30 days of receipt — at [email protected], including:

• your order number;
• two to three clear photographs showing the issue; and
• a short description of the problem.

We will then guide you through the next steps, which may include a repair, a replacement, a price reduction or a full refund. Where the goods are faulty, we will bear the cost of returning them.

15. Intellectual property

The Site and all of its Content — including all copyrights, design rights, patents, trademarks, service marks, trade names, logos, interfaces, code and the selection, compilation, arrangement and enhancement of the Content — are owned or controlled by AZEKA, our licensors or other third parties, and are protected by Chinese and international intellectual property laws.

The trademarks, logos and service marks displayed on the Site are the registered and unregistered trademarks of AZEKA, our licensors or other third parties. Nothing on the Site grants you, by implication, estoppel or otherwise, any licence or right to use any trademark, logo or service mark without the prior written permission of the owner. AZEKA reserves all rights not expressly granted in these Terms.

You must not use framing techniques to enclose any Content, or use our proprietary marks or any Content as meta tags or hidden text, without our express prior written consent.

If you believe that your copyright, or the copyright of a person you are authorised to represent, has been infringed by content on the Site, please notify us in writing using the contact details in section 2 or see our Intellectual Property page.

16. Licence to use the site

Subject to these Terms, we grant you a worldwide, non-exclusive, non-transferable, non-sublicensable and revocable licence to use the Site, allowing you to access, view, download and print materials on the Site for your personal, non-commercial use, provided that you do not modify or delete any copyright, trademark or other proprietary notices on the materials you access, copy, download or print.

Any other use of the Content is expressly prohibited, including modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of any materials, information, software, products or services obtained from the Site, the creation of derivative works, and any use of the Site for purposes competitive with AZEKA.

17. Acceptable use and prohibited actions

You may not use contact information provided on the Site for unauthorised purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper operation of the Site, or to secretly intercept any system, data or personal information from the Site. You agree not to interrupt, or attempt to interrupt, the operation of the Site in any way.

You shall not, and shall not attempt to:

1. send, upload, collect, transmit, store, use, publish or otherwise communicate any data, information, pictures, videos, music or other material that contains computer viruses, worms, malicious code or any software intended to damage or alter computer systems or data;
2. send or publish material you have no legal right to send, upload, transmit, store, use or publish;
3. send or publish material that is false, deliberately misleading, or that impersonates any other person;
4. send or publish material that is bullying, harassing, abusive, threatening, vulgar, obscene or offensive, or that promotes violence, racism, discrimination, prejudice or hatred against any group or individual;
5. send or publish material that is harmful to minors in any way or that targets minors;
6. violate any applicable law, or infringe, violate or misappropriate any third party’s intellectual property or other rights, including moral rights, privacy rights or publicity rights;
7. encourage any conduct that could violate applicable laws or result in civil or criminal liability;
8. disable, overburden, damage or otherwise interfere with servers or networks connected to the Site, including by means of a denial-of-service attack;
9. attempt to gain unauthorised access to the Site, its servers or any connected systems;
10. use any data mining, robots or similar data gathering or extraction methods, or copy, modify, reverse engineer, decompile or disassemble the Site or any part of it, or otherwise attempt to discover any source code;
11. use the Site for the purpose of building similar or competing products or services; or
12. use the Site in any manner other than as permitted by these Terms.

We reserve the right to suspend or terminate your access to the Site, and to take appropriate legal action, if you breach this section.

18. User-submitted content and reviews

You are responsible for any material you submit through the Site, including its legality, reliability, appropriateness, originality and copyright status.

You must not upload, distribute or publish through the Site any content that is confidential, proprietary, false, fraudulent, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing of intellectual property rights, abusive, illegal or otherwise objectionable; that may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability; or that may contain software viruses, political campaigning, chain letters, mass mailings or any form of “spam”.

You may not use a false email address or other identifying information, impersonate any person or entity, or otherwise mislead as to the origin of content. You may not upload commercial content to the Site.

If you submit material, and unless we indicate otherwise, you grant AZEKA and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display that material in any media. You also agree that AZEKA is free to use any ideas, concepts and know-how provided by you. You grant AZEKA and its affiliates the right to use the name you submit in connection with that material, at their discretion.

You represent and warrant that you own or otherwise control all rights to the content you post; that the content is true, complete and accurate; that its use does not violate these Terms and will not cause injury to any person or entity; and that you will indemnify and hold AZEKA and its affiliates harmless from all claims arising from the content you provide.

19. Third-party content and links

19.1 Third-party providers

Certain content, features and functionality on the Site may be owned and operated by third parties (“Third-Party Providers”), such as payment processors, carriers, review platforms and analytics services. Your use of such Third-Party Content may be subject to separate terms and conditions. Where that is the case, these Terms do not apply to your use of the Third-Party Content, and you must comply with and be bound by the terms of the relevant Third-Party Provider. We are not responsible or liable for Third-Party Content or for the acts or omissions of Third-Party Providers.

19.2 Links

The Site may contain links to other websites for your convenience. We have not reviewed the information on those websites and are not responsible for their content, or for any products or services offered through them. Including a link does not amount to an endorsement of the linked website. Different terms and conditions may apply to the use of any linked website, and we are not responsible for any loss, damage or other liability resulting from your use of a linked website.

20. Accuracy, completeness and timeliness

We are not responsible if information made available on the Site is not accurate, complete or current. The materials on the Site are provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, more complete or more timely sources of information. Any reliance on the materials on the Site is at your own risk.

The Site may contain historical information, which is provided for reference only and is not current. We reserve the right to modify the contents of the Site at any time, but we have no obligation to update any information on the Site. You agree that it is your responsibility to monitor changes to the Site.

21. Technical disclaimer

21.1 Viruses and malicious code

Downloading and viewing content is at your own risk. We do not represent or warrant that the Site is compatible with your computer system, or that the Site or any links from the Site will be free of viruses, worms, Trojan horses, disabling devices or other code that manifests contaminating or destructive properties. You are responsible for implementing safeguards to protect the security and integrity of your computer system, and for the entire cost of any service, repair or connection of your system that may be necessary as a result of your use of the Site.

21.2 Communications are not confidential

We do not guarantee the confidentiality of any communications you make through the Site, nor the security of data transmitted over the internet or public networks in connection with your use of the Site. Any communication sent via the Site may be intercepted by third parties, so please be cautious about what information you share through the Site.

21.3 General disclaimer

To the maximum extent permitted by applicable law, and subject to section 4, you acknowledge and agree that the Site is provided on an “as is” and “as available” basis, with all faults and without any warranty or condition. We disclaim all express, implied, statutory or collateral warranties, representations and conditions regarding the Site, including any warranties of merchantability, merchantable quality, compatibility, title, security, reliability, completeness, quiet enjoyment, accuracy, currency, timeliness, quality, integration, fitness for a particular purpose and non-infringement, and any warranty that the Site will be error-free or operate without interruption. This section does not limit any statutory rights you have as a consumer, nor any liability that cannot lawfully be excluded.

22. Limitation of liability

Subject to section 4 and to the extent permitted by applicable law, in no event will we be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, or for loss of profits, loss of use, loss of data, fines, fees, penalties or other liabilities arising out of or relating to these Terms, the Site or the products, whether based on warranty, contract, tort, negligence, strict liability or any other legal theory, and whether or not we have been informed of the possibility of such damage.

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the statutory rights you have as a consumer; or
• any other liability that cannot be excluded or limited under applicable law.

Where liability is not excluded but may be limited, our total aggregate liability in connection with these Terms will be limited to the total amount you paid to us for the product or order giving rise to the claim.

23. Indemnification

You will defend, indemnify and hold us, and all of our officers, directors, employees and agents, harmless from any claim, cause of action, demand, recovery, loss, damage, fine, penalty or other cost or expense (including reasonable legal and accounting fees) arising out of or relating to:

1. your breach of these Terms;
2. your violation of any law or of the rights of a third party, including privacy or intellectual property rights; or
3. your use of a product in a manner not designed or intended, as described in these Terms and in any instructions or guidelines we provide to you.

This section does not apply to claims arising from our own acts, omissions or negligence, and does not affect your statutory rights as a consumer.

24. Export and import restrictions

You agree to comply with all applicable import and export laws and regulations. You must not export or re-export any content or technical data from the Site to any sanctioned country or region, or to any sanctioned individual or entity, without the required licence. You must not use the Site for any purpose that would violate applicable export control laws.

25. Electronic communications

You consent to us communicating with you electronically, including by email and by notices posted on the Site. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

Order confirmations, dispatch notices, delivery updates and service messages are transactional and are sent regardless of your marketing preferences. You may opt out of marketing emails at any time using the unsubscribe link in any marketing email, or by contacting us. Opting out of marketing will not stop transactional messages relating to orders you place.

26. Changes to these Terms

We reserve the right to change any part of these Terms at any time by posting the revised Terms on the Site. It is your responsibility to check periodically for changes. Your continued use of the Site after any change means you accept the revised Terms.

If we make material changes to these Terms, we will post notice of the change on the home page of the Site, and the revised Terms will take effect 30 days after posting. Orders placed before the effective date remain governed by the version of the Terms in force at the time the order was placed.

27. Governing law and dispute resolution

These Terms and your use of the Site are governed by the laws of the country in which AZEKA is established, subject to any mandatory consumer protection rules of your country of residence.

We would always prefer to resolve a problem with you directly. If you have a complaint, please contact us first at [email protected] so that we can try to resolve it. We will acknowledge your complaint within two business days and aim to provide a substantive response within 14 days.

Consumers in the EU may also use the European Commission’s Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr, to submit a complaint. Our email address for the purposes of the ODR platform is [email protected]. Use of the ODR platform is voluntary and does not prevent you from going to court. We are not obliged to participate in alternative dispute resolution proceedings before a consumer arbitration body, but we will consider reasonable requests to do so.

28. General terms

28.1 Entire agreement

These Terms, together with the sales conditions and other policies posted on the Site, constitute the entire agreement and understanding between you and AZEKA concerning their subject matter, and supersede all prior or contemporaneous communications and proposals, whether oral, written, electronic or otherwise, between the parties concerning that subject matter. A printed version of these Terms is admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

28.2 Severability

If any provision of these Terms is determined to be illegal, invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect, binding and enforceable.

28.3 Force majeure

We are not liable for any failure to perform, or delay in performing, any obligation under these Terms caused by acts or omissions beyond our reasonable control, including acts of God, strikes, lock-outs, other industrial action, civil commotion, riot, terrorist attack, war, fire, explosion, storm, flood, earthquake, epidemic or other natural disaster, and the impossibility of the use of public or private telecommunications networks or of shipping, aircraft, motor transport or other means of public or private transport.

28.4 Notices

We may provide notices to you as required by law, or for marketing or other purposes, by sending an email to the address you provide, by posting a notice on the Site, or by writing to the address you provide. We are not responsible for any automatic filtering that you or your network provider may apply to email notices. We recommend that you add our domain to your email address book to help ensure that you receive our email notices.

28.5 No waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later.

28.6 Assignment

We may assign or transfer our rights and obligations under these Terms to another organisation. We will notify you in writing if we do so. Your rights under these Terms are not affected by any such transfer. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

29. How to contact us

If you have any questions or comments about these Terms or this Site, please contact us:

Email	[email protected]
Telephone	+86 185 8889 7001 (Monday to Friday, 09:00–17:00 CET)
Post	AZEKA, 12F-4-A16, Linye Building, No. 31 Binhai Avenue, Longhua District, Haikou City, China, 570125
Online	Contact Us

These Terms constitute the complete agreement between you and AZEKA regarding the Site, and supersede all prior agreements. Continued use of this Site signifies your acceptance of these Terms.