Customer Service

Orders are dispatched within 1–2 business days. After dispatch, delivery typically takes 3–5 business days within the European Union and 4–7 business days to the UK, Switzerland, Norway, Iceland and Liechtenstein. In total, most orders arrive within 4–7 business days. Standard shipping is free on every order, with no minimum value.

You have 30 days from receipt to start a return, and 30 days to try your shoes at home indoors. We pay for standard return shipping, and refunds are issued within 14 days of us receiving the goods back. Consumers in the EU/EEA, the UK and Switzerland also have a statutory 14-day right of withdrawal, so our window is more generous than the legal minimum.

We accept credit and debit cards, PayPal, and cash on delivery in selected countries. All prices are shown in euro (EUR) and include VAT where applicable for deliveries within the European Union.

Start from the size you normally wear in a well-fitting pair of shoes, then check the size guide for the model you are considering. Our footwear is built on generous lasts. If you are between two sizes and have a wider foot, we usually recommend the larger size. If you are unsure, email us and we will advise based on the specific style.

Contact us at [email protected] within 30 days of receipt with your order number and two to three photographs of the fault. We cover the cost of the return and will offer a repair, replacement, price reduction or full refund. In most EU member states the legal guarantee of conformity runs for at least two years from delivery.

We currently deliver across all European countries, including the EU, the UK, Switzerland, Norway, Iceland and Liechtenstein. We do not currently ship to other regions. If you would like to be notified when we expand, please contact us.

Our footwear is designed for comfort and support, using features such as cushioned midsoles, arch support, wide toe boxes and extra depth. It is not a medical device, and we do not claim that our shoes diagnose, treat, cure or prevent any condition. If you have a health condition affecting your feet, please consult your doctor or podiatrist before choosing footwear — and contact us for the exact features of any style you are considering.