📦 Delivery Policy
Estimated Delivery Time
Estimated Delivery Time
Due to the artisanal nature of our 24K gold jewelry and select overseas manufacturing processes, estimated delivery time ranges from 7 to 20 days. The exact time depends on your destination and cannot be guaranteed. Once your order is shipped, you will receive a tracking number via confirmation email.
Shipping Method
All orders are shipped via insured courier and require a signature upon delivery. Please ensure someone is available to receive the package.
Packaging
Each item is delivered in a premium gift box along with all relevant documentation and accessories.
🔄 Return Policy
Return Window
You may initiate a return within 30 days of receipt. Items must be unused and have their tamper-proof seal intact.
Non-Returnable Items
Customized or engraved items, including resized products, are not eligible for return or exchange. Please confirm your custom requirements before purchase.
Return Conditions
Items must be returned in original condition with complete packaging, accessories, and documentation. Resized bracelets must include all original links. Shipping with valid proof is required.
Return Process
Contact our support team with your order number to initiate a return. All returns are subject to our quality control inspection.
Refunds
Refunds will be processed to the original payment method within 7 business days after approval.
Rejected Returns
If an item does not meet our return criteria, we reserve the right to deny the return and ship the item back at your expense.
🔃 Exchange Policy
We do not process direct exchanges. If you wish to exchange, please return the item and place a new order.
🧾Supplemental Terms
Shipping Costs
Unless due to product defect or incorrect delivery, return shipping costs are the responsibility of the customer. If quality issues are confirmed, AZEKA will cover return and replacement shipping.
Defective Items
Please notify us within 7 days of receiving any damaged or defective product, along with photos. We will arrange for return or replacement.
Inspection Standards
Returned items must be in new, unworn, unaltered condition with all original packaging. Used, modified, or damaged items will not be accepted.
Promotional Items
Certain limited-time or clearance items may not be eligible for return. Please refer to product-specific notes before purchase.
Multiple-Item Orders
If you return part of a multi-item order, only the eligible items will be refunded.
Customer Responsibility
If return guidelines are not followed or the item does not meet return conditions, AZEKA reserves the right to reject the return.
Pricing and Product Information
AZEKA aims to ensure accuracy of all published information, but does not guarantee complete accuracy. We will contact you if price discrepancies arise prior to shipment.