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AZEKA is dedicated to crafting exquisite 24K pure gold jewelry through ancient handcrafting techniques, infusing each piece with profound cultural significance and heartfelt blessings. Every design is meticulously created by our artisan team, ensuring unparalleled craftsmanship. We are committed to safeguarding your personal information with the highest standards. [View Privacy Policy]
AZEKA is a female-founded company, with women making up 80% of our team. The strength of women lies in their unique balance of resilience and grace. We celebrate and amplify these feminine qualities.
Our reinforced 24K gold designs maintain elegance while ensuring durability for everyday wear through expert structural engineering.
It uses traditional techniques like loutai (hand-hammering), zanke (engraving), and huasi (filigree weaving), featuring matte texture and durability. Originating from royal workshops, it represents heritage and craftsmanship.
Every AZEKA piece comes with independent third-party certification verifying gold content meets international 24K standards. The X-ray fluorescence spectrometer enables rapid and non-destructive purity determination.
AZEKA jewelry is priced per piece (not by weight) due to artisanal craftsmanship. Listed weights are approximate; exact grams are specified on certifications.
Yes! We offer complimentary engraving on inner/outer bands for names, dates or symbols. Most designs support engraving - check product pages for details.
Never! All our jewelry is crafted from 24K pure gold unless otherwise specified. (Theoretical purity of 24K gold is 100%, though absolute purity is unattainable due to refining limitations.) Thus certified as ≥99.99% purity.
Our traceable gold, known as "green gold", originates from conflict-free regions complying with stringent environmental and human rights policies.
AZEKA provides a detailed sizing guide [View Sizing Guide] to prevent incorrect purchases, as we understand sizing can be challenging.
Each piece includes certification from an independent gemological laboratory in China, internationally recognized for quality authentication.
24K gold has purity ≥99.99%, soft texture, symbolizing pure gold; 18K gold contains 75% gold, mixed with other metals for enhanced hardness and diverse colors, ideal for gemstone settings. Differences lie in purity, durability, and applications.
Yes, it's normal. Pure gold is soft and prone to scratches or minor pits; ancient-method pieces may show uniform flaws due to handcrafting. Minor flaws don’t affect value, but severe cases can be professionally repaired.
Jewelry purchased on our website is eligible for refunds or exchanges within 30 days of delivery [View Return Policy]. Initiate returns via your account's "Order History" section or email zzx@azeka.cc
Most items are returnable except personalized jewelry. To qualify, pieces must be unworn with security tags intact, returned in original packaging and condition.
Refunds are processed within approximately 1 week after we receive and authenticate your return. Approved returns will be credited to your original payment method.
All jewelry purchased directly through AZEKA comes with a lifetime care and repair warranty. This excludes coverage for theft, product loss, or disappearance of any kind.
- Professional cleaning
- Normal wear maintenance
- Resizing services
- Jewelry resetting
- Repairs requiring additional materials
Customers are responsible for all shipping costs related to warranty services. To initiate repairs, email zzx@azeka.cc for serviceability assessment and potential charges.
As handcrafted pieces, minor irregularities and natural variations in craftsmanship are inherent characteristics that make each item unique. Exact visual match to product images is not guaranteed. These features are not defects but hallmarks of artisanal work.
Our warranty applies only to items purchased directly from AZEKA. Any third-party alterations will void the warranty.
We offer free worldwide shipping with no geographic restrictions.
AZEKA covers all shipping costs. We declare values below $80 USD. Customs duties are determined solely by local authorities.
Due to our intricate goldsmithing process (with some pieces finished overseas), delivery takes 7-20 days. Exact timelines vary by destination. Tracking numbers are emailed upon dispatch.
As a Swiss-headquartered brand, AZEKA maintains production facilities and warehouses in China to optimize costs. All shipments and returns are processed through our Chinese warehouse.
Use the tracking link in your confirmation email. For assistance, contact zzx@azeka.cc - our team guarantees prompt support.
While customers are typically responsible for taxes, AZEKA declares values between $30−$80 to minimize potential charges. Final determination rests with customs.
Email your order number to zzx@azeka.cc to receive a prepaid return label and shipping instructions.
Customers cover return shipping for non-defective items. Quality issues qualify for free returns.
AZEKA provides lifetime repairs. Contact zzx@azeka.cc immediately if components show deterioration for customized service.
Absolutely! Our premium packaging is gift-ready. For personalized handwritten notes, email zzx@azeka.cc or leave order comments.
Gold jewelry makes an exceptional gift. Its elegant sophistication conveys timeless value.
From necklaces to rings, each piece becomes a cherished heirloom that embodies your affection.
Gold's classic elegance elevates any outfit effortlessly. Designed for daily sophistication without styling constraints.
• Chemicals (detergents, perfumes)
• Mercury/lead (in some cosmetics)
• Seawater
Also prevent contact with abrasive surfaces to minimize scratches.
For general stains:
Soak in lukewarm water with pH-neutral detergent, then gently dry with microfiber cloth.
Discoloration (red rust/white spots) comes from surface oxidation/mercury compounds - not gold degradation. Easily restored through proper cleaning.
• White spots (mercury reaction): Restore with alcohol lamp heating
• Black silver film: Soak 2 hours in solution of 2g salt + 7g baking soda + 8g bleach + 60ml water