Privacy Policy
AZEKA is dedicated to crafting exquisite, handcrafted 24K pure gold jewelry, infusing profound cultural heritage into every piece. We (“we”, “our”, “us”) value your trust as a precious legacy and protect your personal information to the highest standards. This Privacy Policy explains how we collect, use, and safeguard your information when you access AZEKA’s website or purchase our products globally.
1. Information We Collect
When you visit our website, we may automatically collect certain device-related information, such as your browser type, IP address, time zone, and cookies on your device. When you make or attempt to make a purchase, we collect Order Information, including your name, billing address, shipping address, payment details, email address, and phone number. Collectively, this constitutes your personal information.
We use the following technologies to collect device information:
Cookies:
Data files placed on your device or computer, typically containing an anonymous unique identifier. For more about cookies and how to disable them, visit http://www.allaboutcookies.org
Log Files:
Track actions on the website and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.
Web Beacons, Tags, and Pixels:
Electronic files recording how you browse the website.
2. How We Use Your Information
We primarily use Order Information to fulfill your orders, including processing payments, arranging shipping, and sending order confirmations or invoices. We also use this information to communicate order status, respond to inquiries, screen for potential risks or fraud, and provide information or advertising related to our products or services based on your preferences. With your consent, we may send marketing communications (e.g., new product launches or promotions) via email.
3. Information Sharing
Rest assured, AZEKA never sells or rents your personal data. We only share your information when legally required or to protect our legitimate interests, including with:
Payment service providers
Logistics partners
Relevant authorities, if required by law
4. Cookies and Tracking Technologies
Like many online retailers, we use cookies to enhance user experience, remember preferences, and analyze usage. You may disable cookies in your browser.
Cookies are small data files stored on your device. Disabling them may affect website functionality. We may also use third-party analytics tools (e.g., Google Analytics) to understand user behavior and improve our site.
For details on cookies and how to disable them, visit: http://www.allaboutcookies.org
5. Data Retention Period
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.
6. Your Rights and Data Retention
We retain Order and Personal Information only as long as needed for service provision or legal compliance. For example, AZEKA retains order data until you request deletion. Depending on your jurisdiction, you may have rights to access, correct, or delete your data. For instance, EU customers may request a copy of their data or corrections. To exercise these rights, contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party sites, whose privacy policies are their own responsibility.
8. Information Security
Data Security:
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SSL:
We ensure that your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. This is noted by a small “lock” icon for any website which uses SSL and is situated in the very beginning of your address bar, right before the web address.
9. Policy Updates
We may update this Privacy Policy (e.g., to reflect new practices or legal requirements). The latest revision date will be noted at the top of this page. As an industry standard, we recommend reviewing this policy periodically for updates.
10. Contact Us
For questions or concerns about this Privacy Policy, contact AZEKA at zzx@azeka.cc (our responsible officer’s email). We are committed to addressing any privacy-related inquiries.