Have Questions? We’re Here for You!
Whether you’re curious about our services, need support, or just want to say hello—we’d love to hear from you! Reach out via the form below, and our team will get back to you as soon as possible.
Frequently Asked Questions
Our Commitment
AZEKA is dedicated to crafting exquisite 24K pure gold jewelry through ancient handcrafting techniques, infusing each piece with profound cultural significance and heartfelt blessings. Every design is meticulously created by our artisan team, ensuring unparalleled craftsmanship. We are committed to safeguarding your personal information with the highest standards. [View Privacy Policy]
AZEKA is a female-founded company, with women making up 80% of our team. The strength of women lies in their unique balance of resilience and grace. We celebrate and amplify these feminine qualities.
About Our Products
Is 24K gold too soft for daily wear?
Our reinforced 24K gold designs maintain elegance while ensuring durability for everyday wear through expert structural engineering.
What does "hand-forged" mean?
It uses traditional techniques like loutai (hand-hammering), zanke (engraving), and huasi (filigree weaving), featuring matte texture and durability. Originating from royal workshops, it represents heritage and craftsmanship.
How can I verify the 24K purity?
Every AZEKA piece comes with independent third-party certification verifying gold content meets international 24K standards. The X-ray fluorescence spectrometer enables rapid and non-destructive purity determination.
Quality & Pricing
AZEKA jewelry is priced per piece (not by weight) due to artisanal craftsmanship. Listed weights are approximate; exact grams are specified on certifications.
Can I engrave my AZEKA ring?
Yes! We offer complimentary engraving on inner/outer bands for names, dates or symbols. Most designs support engraving - check product pages for details.
Do you use alloy or gold plating?
Never! All our jewelry is crafted from 24K pure gold unless otherwise specified. (Theoretical purity of 24K gold is 100%, though absolute purity is unattainable due to refining limitations.) Thus certified as ≥99.99% purity.
Is your gold conflict-free and sustainably sourced?
Our traceable gold, known as "green gold", originates from conflict-free regions complying with stringent environmental and human rights policies.
How to choose sizes?
AZEKA provides a detailed sizing guide [View Sizing Guide] to prevent incorrect purchases, as we understand sizing can be challenging.
Do AZEKA products come with certification?
Each piece includes certification from an independent gemological laboratory in China, internationally recognized for quality authentication.
24K Gold vs. 18K Gold？
24K gold has purity ≥99.99%, soft texture, symbolizing pure gold; 18K gold contains 75% gold, mixed with other metals for enhanced hardness and diverse colors, ideal for gemstone settings. Differences lie in purity, durability, and applications.
Is it normal for gold jewelry to have flaws?
Yes, it's normal. Pure gold is soft and prone to scratches or minor pits; ancient-method pieces may show uniform flaws due to handcrafting. Minor flaws don’t affect value, but severe cases can be professionally repaired.
Shipping, Returns & Exchanges
Jewelry purchased on our website is eligible for refunds or exchanges within 30 days of delivery [View Return Policy]. Initiate returns via your account's "Order History" section or email zzx@azeka.cc
Most items are returnable except personalized jewelry. To qualify, pieces must be unworn with security tags intact, returned in original packaging and condition.
Refunds are processed within approximately 1 week after we receive and authenticate your return. Approved returns will be credited to your original payment method.
Care & Warranty
About Warranty
All jewelry purchased directly through AZEKA comes with a lifetime care and repair warranty. This excludes coverage for theft, product loss, or disappearance of any kind.
Our warranty covers but is not limited to:
- Professional cleaning
- Normal wear maintenance
- Resizing services
Complimentary services exclude:
- Jewelry resetting
- Repairs requiring additional materials
Shipping Policy:
Customers are responsible for all shipping costs related to warranty services. To initiate repairs, email zzx@azeka.cc for serviceability assessment and potential charges.
About handcrafted
As handcrafted pieces, minor irregularities and natural variations in craftsmanship are inherent characteristics that make each item unique. Exact visual match to product images is not guaranteed. These features are not defects but hallmarks of artisanal work.
Note:
Our warranty applies only to items purchased directly from AZEKA. Any third-party alterations will void the warranty.
Shipping Costs & Customs Duties
Where do you ship from?
We offer free worldwide shipping with no geographic restrictions.
Free shipping? What about duties?
AZEKA covers all shipping costs. We declare values below $80 USD. Customs duties are determined solely by local authorities.
Processing time after ordering?
Due to our intricate goldsmithing process (with some pieces finished overseas), delivery takes 7-20 days. Exact timelines vary by destination. Tracking numbers are emailed upon dispatch.
Why ship from China? Are returns sent back to China?
As a Swiss-headquartered brand, AZEKA maintains production facilities and warehouses in China to optimize costs. All shipments and returns are processed through our Chinese warehouse.
How to track my order?
Use the tracking link in your confirmation email. For assistance, contact zzx@azeka.cc - our team guarantees prompt support.
Will I pay import duties?
While customers are typically responsible for taxes, AZEKA declares values between $30−$80 to minimize potential charges. Final determination rests with customs.
Returns & Warranty
How to initiate returns/exchanges?
Email your order number to zzx@azeka.cc to receive a prepaid return label and shipping instructions.
Are returns/exchanges free?
Customers cover return shipping for non-defective items. Quality issues qualify for free returns.
Do you offer warranty? For how long?
AZEKA provides lifetime repairs. Contact zzx@azeka.cc immediately if components show deterioration for customized service.
Gift Services
Does AZEKA offer gift wrapping?
Absolutely! Our premium packaging is gift-ready. For personalized handwritten notes, email zzx@azeka.cc or leave order comments.
Is gold jewelry suitable for gifting?
Gold jewelry makes an exceptional gift. Its elegant sophistication conveys timeless value.
From necklaces to rings, each piece becomes a cherished heirloom that embodies your affection.
Is gold jewelry appropriate for daily wear?
Gold's classic elegance elevates any outfit effortlessly. Designed for daily sophistication without styling constraints.
Daily Care
Avoid exposure to:
• Chemicals (detergents, perfumes)
• Mercury/lead (in some cosmetics)
• Seawater
Also prevent contact with abrasive surfaces to minimize scratches.
Cleaning Methods
For general stains:
Soak in lukewarm water with pH-neutral detergent, then gently dry with microfiber cloth.
Discoloration (red rust/white spots) comes from surface oxidation/mercury compounds - not gold degradation. Easily restored through proper cleaning.
For tarnishing:
• White spots (mercury reaction): Restore with alcohol lamp heating
• Black silver film: Soak 2 hours in solution of 2g salt + 7g baking soda + 8g bleach + 60ml water
Secure Payment
Your payments are fully encrypted with bank-level protection
Free Shipping
Free shipping on orders over $500, worldwide delivery
30-Day Return Policy
Refunds or exchanges within 30 days of delivery (item must be unused)
Third-Party Reevaluation
Professional reevaluation accepted for authenticity assurance