{"id":5194,"date":"2026-10-10T02:48:33","date_gmt":"2026-10-10T02:48:33","guid":{"rendered":"https:\/\/azeka.cc\/returns-portal\/"},"modified":"2026-10-10T07:25:33","modified_gmt":"2026-10-10T07:25:33","slug":"returns-portal","status":"publish","type":"page","link":"https:\/\/azeka.cc\/de\/returns-portal\/","title":{"rendered":"R\u00fcckgabeportal"},"content":{"rendered":"<style>\n<\/style>\n\n\n\n<p class=\"wp-block-paragraph azk-meta\">Returns Portal  \u00b7  Last updated: 10 October 2026  \u00b7  Version 1.0<\/p>\n\n<p class=\"wp-block-paragraph azk-lede\">Changed your mind, or the fit is not right? Starting a return with AZEKA takes a few minutes and we pay standard return shipping within Europe. This page walks you through it step by step.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"s1\">1. Who can return<\/h2>\n<ul class=\"wp-block-list\">\n<li>Items returned within <strong>30 days<\/strong> of delivery.<\/li>\n<li>Shoes unworn outdoors, in their original condition, with the box and any insoles, laces and inserts included.<\/li>\n<li>Hygiene items (e.g. worn insoles) and made-to-order items are excluded where stated on the product page.<\/li>\n<\/ul>\n<div class=\"wp-block-group azk-note is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Try before you commit.<\/strong> Walking on a clean, soft surface indoors to check the fit does not affect your right to return \u2014 that is exactly what the 30-day trial is for.<\/p>\n<\/div>\n\n<h2 class=\"wp-block-heading\" id=\"s2\">2. What you need before you start<\/h2>\n<ul class=\"wp-block-list\">\n<li>Your <strong>order number<\/strong> (in your order confirmation email, e.g. AZEKA-12345).<\/li>\n<li>The <strong>email address<\/strong> used at checkout.<\/li>\n<li>Which item(s) you are returning and a short reason (wrong size, not as expected, etc.).<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"s3\">3. How to start a return<\/h2>\n<ol class=\"wp-block-list\">\n<li><strong>Locate your order.<\/strong> Find the order in your confirmation email, or use <a href=\"https:\/\/azeka.cc\/de\/track-your-order\/\">Sendung verfolgen<\/a>.<\/li>\n<li><strong>Contact us with the details.<\/strong> Send your order number, the item(s) and the reason to <a href=\"mailto:support@azeka.cc\">support@azeka.cc<\/a> or via our <a href=\"https:\/\/azeka.cc\/de\/contact-us\/\">Kontakt<\/a> page. You do not need to print anything yet.<\/li>\n<li><strong>We send your return label.<\/strong> Within the EU we email a prepaid return label (or collection instructions) at no cost to you. Outside the EU we confirm the address to ship to.<\/li>\n<li><strong>Pack and ship.<\/strong> Put the shoes back in the original box, attach the label, and drop the parcel at the carrier.<\/li>\n<li><strong>We refund.<\/strong> Once the return reaches us and passes a quick condition check, your refund is issued.<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\" id=\"s4\">4. Refunds<\/h2>\n<p class=\"wp-block-paragraph\">Refunds are issued to your original payment method within <strong>14 days<\/strong> of us receiving the return. You will get an email when the refund is on its way. Original shipping is refunded on full-order returns; on partial returns it is kept, as the order still shipped to you.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"s5\">5. Exchanges and size changes<\/h2>\n<p class=\"wp-block-paragraph\">The quickest way to change size or width is to order the new pair and return the old one using the steps above \u2014 you are then covered by the 30-day trial on both. If you would rather we hold a replacement, tell us in your return request and we will confirm stock before you ship.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"s6\">6. Faulty or defective items<\/h2>\n<p class=\"wp-block-paragraph\">If an item arrives damaged or fails through a manufacturing defect, contact us straight away with photos. Manufacturing defects are covered separately from the 30-day change-of-mind trial, and we will arrange a replacement or refund including any return postage.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"s7\">7. Your statutory rights<\/h2>\n<div class=\"wp-block-group azk-note is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">This portal describes our own process. It does not replace your statutory rights as a consumer under EU law, including the right to withdraw from a distance contract within 14 days. Where the two differ, your statutory rights win.<\/p>\n<\/div>\n\n<div class=\"wp-block-group azk-help is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Ready to start a return?<\/h2>\n<p class=\"wp-block-paragraph\">Send your order number and the items to <a href=\"mailto:support@azeka.cc\">support@azeka.cc<\/a>, or open a request on our <a href=\"https:\/\/azeka.cc\/de\/contact-us\/\">Kontakt<\/a> page. We will reply with your label.<\/p>\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/azeka.cc\/de\/contact-us\/\">Contact us<\/a>  \u00b7  <a href=\"https:\/\/azeka.cc\/de\/track-your-order\/\">Track your order<\/a>  \u00b7  <a href=\"https:\/\/azeka.cc\/de\/return-policy\/\">Full Return Policy<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns Portal \u00b7 Last updated: 10 October 2026 \u00b7 Version 1.0 Changed your mind, or the fit is not right? Starting a return with AZEKA takes a few minutes and we pay standard return shipping within Europe. This page walks you through it step by step. 1. Who can return Items returned within 30 days [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-5194","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/azeka.cc\/de\/wp-json\/wp\/v2\/pages\/5194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/azeka.cc\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/azeka.cc\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/azeka.cc\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/azeka.cc\/de\/wp-json\/wp\/v2\/comments?post=5194"}],"version-history":[{"count":1,"href":"https:\/\/azeka.cc\/de\/wp-json\/wp\/v2\/pages\/5194\/revisions"}],"predecessor-version":[{"id":5203,"href":"https:\/\/azeka.cc\/de\/wp-json\/wp\/v2\/pages\/5194\/revisions\/5203"}],"wp:attachment":[{"href":"https:\/\/azeka.cc\/de\/wp-json\/wp\/v2\/media?parent=5194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}